Epoch Experience Terms and Conditions

Please read these terms and conditions carefully before booking any experience with us. By booking an experience, you agree to be bound by these terms and conditions.

  1. Booking Confirmation: Your booking is confirmed once the non-refundable deposit of 35% of full payment has been received. Payment may be made via bank transfer.  Please note that bookings are subject to availability.

  2. Cancellation and Refunds: 

  • If you need to cancel then we offer refunds on the balance payment up to 8 weeks before the start of the retreat.

  • Where we cancel a retreat you are entitled to a refund of any payments you have made in advance. 

  • We are not able to make any exceptions to our refund policy, not even for personal emergencies and for this reason we strongly advise you to take out travel insurance to protect yourself against illness, emergencies and changes in your circumstances. 

  • In the unfortunate event you are unable to attend the retreat:

  1. you may transfer your retreat place to a friend, subject to our prior approval of your replacement; or

  2. you can choose to offer your place as a special bursary to a suitable person selected by us in need of this retreat;

  • There is no refund for leaving the retreat early or arriving after the scheduled start time. There is no partial reimbursement if you choose to opt out of any part of the programme.

  1. Participant Requirements: Participants must meet any specified requirements outlined for the experience, including age restrictions, physical fitness levels, and any necessary equipment or attire. Failure to meet these requirements may result in exclusion from the experience without refund.

  2. Your responsibilities:

  • You will provide us with such information (and ensure that any information is complete and accurate) as we reasonably request from you to make the retreat relevant and useful for you.

  • Attendance at the retreat is not therapy or counselling.  You acknowledge that deciding how to handle any issues which may arise, the choices you make in relation to them and following through on any agreed action is exclusively your responsibility.  For this reason, although we fully expect great things to happen on our experiences,, we cannot guarantee any specific outcomes or that all attendees will achieve the same results. 

  • If you are currently receiving treatment from a doctor or other healthcare professional, by entering into this agreement you confirm that you have consulted with this person regarding the advisability of attending the retreat and that this person is aware of and supports your decision to attend.

  1. Health and Safety: Participants are responsible for their own health and safety during the experience. Please inform us of any medical conditions, allergies, or special requirements prior to the experience.

  2. Changes to Itinerary: We reserve the right to make changes to the itinerary, including activities, timings, and locations, due to unforeseen circumstances or events beyond our control. We will endeavour to notify participants of any changes as soon as possible.

  3. Liability: We accept no liability for any loss, damage, injury, or death resulting from participation in the experience, except where caused by our negligence. Participants are advised to obtain appropriate travel insurance to cover any unforeseen incidents.

  4. Photography and Media: By participating in the experience, you consent to the use of any photographs, videos, or media taken during the experience for promotional purposes.

  5. Code of Conduct: Participants are expected to conduct themselves in a respectful and responsible manner at all times during the experience. Any behaviour deemed inappropriate or disruptive may result in expulsion from the experience without refund.

  6. Force Majeure: We will not be liable for any failure or delay in performing our obligations under these terms and conditions due to circumstances beyond our reasonable control, including but not limited to natural disasters, adverse weather conditions, or government restrictions.

  7. Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of England, United Kingdom.

By booking an experience with us, you acknowledge that you have read, understood, and agree to abide by these terms and conditions.